Ordered a scope through Grovers. Amazing customer service. Surprised to receive quality responses my requests in non Business hours. Overall a great on-line experience which delivers what is says it will. Everything arrived the next day in great shape ahead of expected arrival date. Well done!
James K06/01/2021
Excellent customer service
I recently bought a new telescope Edge 8 hd and mount from here. Marcus was really helpful and friendly in giving advice without trying to sell something that wouldn't be suitable. Just genuine and very knowledgeable when talking telescope's even answering my questions out of hours. Can't fault their customer service. Would definitely recommend.
IanB02/07/2020
Knowledgeable staff, great service
In a commercial world that's increasingly dominated by indifferent box-shifters, it's refreshingly different dealing with Grovers: a family-run business with old-school values of customer service, populated by polite, knowledgeable staff.
AstroAde24/06/2020
Crayola Colour and Create
Fantastic shop !
Margaret T.20/11/2017
VW
Good thanks
Glenn C.13/09/2018
Toy Shop
Brilliant well stocked toy shop.
Phil08/06/2019
Opticron Binoculars
I purchased a pair of Opticron binoculars from Grovers at their try before you buy event at Nosterfield LNR.
The event was very well organised by Marcus and his guidance in helping me choose which binoculars would be suitable was excellent. I spent close to an hour trying different variations before making a decision and nothing was too much trouble.
I left feeling very satisfied with my purchase.
John T.11/06/2019
Good variety
Good variety of products with friendly, resourceful and professional staffLike
Sam G.05/07/2019
Spotting Scope
It prompted me to make the journey the next day to purchase the filter.
Philip C20/07/2019
Good Selection
Helpful staff,and a good selection of toys
P S.22/07/2019
Solar Filter
Made enquiries about celestron 8" solar filter on the phone , was greeted with a friendly lady with great knowledge of what I needed.
John D.05/08/2019
Photo Gifts
Would recommend Grovers for a variety of SkyWatcher parts and even a possibility for repairs if not a DIY person.
Rebecca M.12/08/2019
Skywatcher
Had a problem with my my SkyWatcher AZ tripod. Due to a crack on one of the leg
Philip M.16/08/2019
Crazy Toaster
Excellent service and prompt delivery
Sharon A.04/12/2019
Photo Prints
Needed an A3 black and white dramatic photo, print was done in 1 hour and excellent quality
Steve D.12/12/2019
Great
Staff knew exactly what they were talking about, and really helpful
Alfie S.08/01/2020
Astronomy Spares
Needed a spare part for a telescope mount, had almost given up through 'don't bother me' attitude of most dealers, for whom after-sale service seems to be too much trouble. Stumbled on Grovers by accident, but what a bit of luck. The part I needed was in stock, no 'I'll order it from China, it might take six months', and delivered to me the following morning. The lady who took the order, over the phone, was both helpful and pleasant to deal with to boot! Couldn't recommend more highly on the basis of this, proper service still exists in our online world. My first port of call next time!
Richard L.15/01/2020
5 Star
Last year I bought a telescope at Grovers after discussing my wishes with Mr. Grover. He recommended a Celestron 8inch reflector with a Star Sense automatic calibration camera. This has proved to be an excellent purchase making astronomy for a non expert a pleasure. I have bought several accessories since and in the current situation can still do so with mail order. If you wish to expand your star-gazing skills while self-isolating then ask Grovers, their expert knowledge will surely help you navigate through the huge amount on offer to match your needs.
Paul W.05/04/2020
Great
Brilliant service from Grovers
Adam F.10/04/2020
5 Stars
Hi I would just like to say a small few words, I have shopped many a time in this Shop over the years while my Children ( Now Adults) were growing up..I always found the Service Friendly and Polite, through out..I would just like to say 'A Big Thankyou to the Lady today from your house, with glasses on and the' Bob Hairstyle'..Your kind ' Word's were much appreciated' , as I work at Asda and on my own constantly!! Many Thanks again, wishing You, your Family and Staff.. Best wishes..Sheila x
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(24 reviews)
Average rating: 5/5
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Number of reviews: 24
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Ordered a scope through Grovers. Amazing customer service. Surprised to receive quality responses my requests in non Business hours. Overall a great on-line experience which delivers what is says it will. Everything arrived the next day in great shape ahead of expected arrival date. Well done!
I recently bought a new telescope Edge 8 hd and mount from here. Marcus was really helpful and friendly in giving advice without trying to sell something that wouldn't be suitable. Just genuine and very knowledgeable when talking telescope's even answering my questions out of hours. Can't fault their customer service. Would definitely recommend.
In a commercial world that's increasingly dominated by indifferent box-shifters, it's refreshingly different dealing with Grovers: a family-run business with old-school values of customer service, populated by polite, knowledgeable staff.