Summary
positive

100%

(23 reviews)

Average rating: 5/5

neutral

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(0 reviews)

Number of reviews: 23

negative

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(0 reviews)

Excellent customer service
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I recently bought a new telescope Edge 8 hd and mount from here. Marcus was really helpful and friendly in giving advice without trying to sell something that wouldn't be suitable. Just genuine and very knowledgeable when talking telescope's even answering my questions out of hours. Can't fault their customer service. Would definitely recommend.

Knowledgeable staff, great service
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In a commercial world that's increasingly dominated by indifferent box-shifters, it's refreshingly different dealing with Grovers: a family-run business with old-school values of customer service, populated by polite, knowledgeable staff.

Crayola Colour and Create
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Fantastic shop !
VW
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Good thanks
Toy Shop
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Brilliant well stocked toy shop.
Opticron Binoculars
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I purchased a pair of Opticron binoculars from Grovers at their try before you buy event at Nosterfield LNR. The event was very well organised by Marcus and his guidance in helping me choose which binoculars would be suitable was excellent. I spent close to an hour trying different variations before making a decision and nothing was too much trouble. I left feeling very satisfied with my purchase.
Good variety
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Good variety of products with friendly, resourceful and professional staffLike
Spotting Scope
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It prompted me to make the journey the next day to purchase the filter.
Good Selection
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Helpful staff,and a good selection of toys
Solar Filter
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Made enquiries about celestron 8" solar filter on the phone , was greeted with a friendly lady with great knowledge of what I needed.
Photo Gifts
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Would recommend Grovers for a variety of SkyWatcher parts and even a possibility for repairs if not a DIY person.
Skywatcher
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Had a problem with my my SkyWatcher AZ tripod. Due to a crack on one of the leg
Crazy Toaster
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Excellent service and prompt delivery
Photo Prints
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Needed an A3 black and white dramatic photo, print was done in 1 hour and excellent quality
Great
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Staff knew exactly what they were talking about, and really helpful
Astronomy Spares
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Needed a spare part for a telescope mount, had almost given up through 'don't bother me' attitude of most dealers, for whom after-sale service seems to be too much trouble. Stumbled on Grovers by accident, but what a bit of luck. The part I needed was in stock, no 'I'll order it from China, it might take six months', and delivered to me the following morning. The lady who took the order, over the phone, was both helpful and pleasant to deal with to boot! Couldn't recommend more highly on the basis of this, proper service still exists in our online world. My first port of call next time!
5 Star
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Last year I bought a telescope at Grovers after discussing my wishes with Mr. Grover. He recommended a Celestron 8inch reflector with a Star Sense automatic calibration camera. This has proved to be an excellent purchase making astronomy for a non expert a pleasure. I have bought several accessories since and in the current situation can still do so with mail order. If you wish to expand your star-gazing skills while self-isolating then ask Grovers, their expert knowledge will surely help you navigate through the huge amount on offer to match your needs.
Great
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Brilliant service from Grovers
5 Stars
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Hi I would just like to say a small few words, I have shopped many a time in this Shop over the years while my Children ( Now Adults) were growing up..I always found the Service Friendly and Polite, through out..I would just like to say 'A Big Thankyou to the Lady today from your house, with glasses on and the' Bob Hairstyle'..Your kind ' Word's were much appreciated' , as I work at Asda and on my own constantly!! Many Thanks again, wishing You, your Family and Staff.. Best wishes..Sheila x
Excellent customer service.
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Staff got in touch to confirm exact item I required after ordering over the internet. Item arrived in perfect condition with an shorter than expected delivery time. 100% will use this supplier again for any future optic requirements. Extremely satisfied.